Leak Repair Program
Leaks can cost you, but Aqua is here to help.
Even small leaks can lead to big bills. Find out how to detect and fix leaks—and if you need financial assistance, our Leak Repair Program may help cover costs.
| Find & Fix a Leak | Get Financial Assistance |
How Leaks Affect Your Bill
Is your water bill unusually high? You may have a leak. Other signs of a leak include:
- Hearing water running when no taps are on
- Noticing water pooling around pipes
- Seeing wet spots on walls or floors
- Finding a constantly running toilet
How to Find & Fix Leaks
Use these tips to identify unknown water leaks:
- Water Meter - Check your meter before and after a two-hour period of no water use. If there’s an increase, you probably have a leak.
- Toilets – Drop food coloring in the tank, wait 15 to 20 minutes, and check for color in the bowl.
If you suspect a leak, contact Aqua customer service to discuss your usage and our team may send a technician to check your meter. If you know of a leak in your home, such as a running toilet, call our team to review your account, usage, and confirm the leak before getting connected to our Leak Repair assistance options.
Financial Assistance for Leak Repair
To qualify for the Leak Repair Program, you must:
1. Apply for our Customer Assistance Program (CAP)
All customers must apply to our CAP program before inquiring about leak repair assistance to ensure you are financially eligible.
CAP Income Guidelines
Refer to the chart below to see if your monthly or annual income meets the requirements for your household size.
2. Be a primary homeowner or receive landlord permission
The leak repair program is primarily for homeowners. Tenants should first ask their landlord to fix leaks. If the landlord is unable to fix the leak, tenants can request a landlord permission form by emailing AquaCAP@aquaamerica.com.
Once completed, return the form to AquaCAP@aquaamerica.com with your account number or address in the subject line. Exceptions may be made in some cases.
How to Apply
If you are already enrolled in CAP, you can apply for the Leak Repair Program by calling our Aqua Assistance team at 412-208-6818 to begin the enrollment process.
If you are not enrolled in CAP yet, learn more about the program, apply, and start saving with monthly bill discounts.
Apply for CAP Apply for Leak Repair
Did You Know?
- The average household can leak more than 10,000 gallons of water every year.
- A single leaky faucet can waste 3,000 gallons of water per year.
- Nationwide, we waste one trillion gallons of water per year.
- Fixing leaks can save up to 10 percent on water bills.
Frequently Asked Questions
How does the Leak Repair Program work?
Once the leak is identified and confirmed, Aqua’s assistance team will work with local plumbers to get an estimate for repairs. The estimate will be sent to the Aqua team to check if the repairs are covered. If approved, the plumber will schedule a repair time. If the repairs are not covered, the Aqua team will contact you.
What types of leaks are covered under this program?
This program helps cover repair costs for low-income customers if a leak or issue affects their water bill, like a leaking toilet or a problem that could lead to water service being cut off for wasting water. Note: The program does not cover repairs for hot water tanks, boilers, swimming pools, hot tubs, or filtration systems.
I have already fixed my leak, but my bill is still high, what do I do?
We encourage our customers in need of financial support to apply for our CAP – which offers new and expanded discounts to help you save on your water and wastewater bills. In addition to monthly discounts, CAP offers $40 credits towards older balances when monthly payments are made. Apply for CAP today.
Additional Resources
