Customer Assistance Program (CAP)
We know life can be unpredictable. Our Customer Assistance Program is here to help eligible customers with their monthly water bills.
How CAP Can Help
CAP provides financial assistance to eligible households to help reduce monthly water bills.
| Check Eligibility | Apply Now |
Key Benefits
Who Qualifies?
To qualify for CAP, you must meet the following criteria:
- Income Guidelines
Refer to the chart below to see if your monthly or annual income meets the requirements for your household size.
- Documentation
Applicants must be residential water and/or wastewater customers of Aqua. You will need to provide information about your household, proof of income and your Aqua account number.
Program guidelines and eligibility requirements are subject to change. More information can be found here.
How to Apply
If you meet the eligibility outlined above, you have three options to apply:
Online:
If you choose to apply online, you will complete your application on the Dollar Energy Fund website. You will be redirected to a new page – stay there to complete the application.
Apply Online Through the Dollar Energy Fund
Phone:
Call the Dollar Energy Fund to apply over the phone: 1.888.282.6816
The Contact Center is open Monday – Friday, 8 a.m. – 5 p.m. Hours may be subject to change.
In-Person:
Aqua partners with a network of Community Based Organizations who provide application services for eligible customers looking to apply for CAP.
Call one of the agencies listed below to schedule an appointment to apply.
Central Susquehanna Opportunities Inc.
2 East Arch Street
Shamokin, PA 17872
570-644-6575
Community Action Development Commission
113 East Main Street
Norristown, PA 19401
610-277-6363
Frequently Asked Questions
How Long Does the Application Process Take?
Once you start filling out your application on the Dollar Energy Fund’s website, providing your account and income information takes just a few minutes.
After your application is submitted, Aqua and Dollar Energy Fund will verify your information and start processing your application. The verification process is quicker if you submit proof of income via email; fax or mail submissions may take 2 to 3 weeks for verification.
When Will I Start Receiving Assistance?
After completing your application, submitting proof of income, and receiving confirmation of approval from Aqua, your monthly CAP discounts will be reflected on your bill within 1-2 billing cycles.
How Long Will I Receive Assistance?
CAP’s income guidelines are based on federal income guidelines, which update every year. As long as you continue to recertify your income by the appropriate recertification date, you will continue to receive discounts through CAP.
Can I Apply if I have Past-due Balances?
Yes, you can apply for CAP if you have past-due balances and receive monthly credits of up to $40 towards older balances when monthly payments are made.
What Happens if my Household Income or Household Size Changes?
If you are already enrolled in CAP, please contact Dollar Energy Fund at 1-888-282-6816 to report any changes in household income and/or your household occupancy.
Additional Resources
