Guides & Tips

Owned and maintained by the customer, this service line extends from the curb stop or curb line to the building.

Owned, installed and maintained by the customer, this device is designed to reduce water pressure within the customer’s home if the pressure of the company’s distribution system exceeds a certain threshold set by the plumbing code (typically 60 pounds per square inch). Installing a PRV might increase the life of internal plumbing fixtures and piping. A plumber can verify the pressure in your home and determine whether a PRV should be installed as part of your household plumbing.

Owned and installed by the company, this device is used to measure water consumption at the customer’s property. Although the meter is owned by the company, the customer is responsible for providing an adequate location for the meter, making it accessible and assuring that it is protected from damage, including damage caused by freezing.

Owned and maintained by the customer, this structure is constructed by, or for, the customer to house the water meter outside of the customer’s home at an underground location. Customers are responsible for keeping the pit visible and for all the plumbing within the pit. The illustration above titled "Residential Water Service Line Responsibility" shows a meter in the home, so the meter pit is not shown.

If you’ve been away from your home for a long time, you might want to check your water heater when you return.

Manufacturers recommend periodically flushing sediment from your storage-type water heater. Residents in areas with high mineral content in the water should flush more often.

Most sediment in water heaters develops when minerals settle after the water heats. Sediment in water heaters also can contain sulfur compounds that can cause odors in the water.

Here’s how you can flush sediment from a water heater:

1. Be cautious — the water in the heater might be extremely hot and capable of causing burns.
2. Follow the manufacturer’s instructions for specific procedures on how to flush the water heater. These instructions are generally found in the manual included when the heater was purchased. You might also find them on the manufacturer’s website. If you are unable to find the manual or information on the website, the following procedures may work for you.
3. If you have a gas water heater, set the gas valve to "pilot" to prevent the burners from coming on while you are flushing it. If you have an electric water heater, be sure to turn off the circuit breakers to the heater. If the water level drops below the heating elements and the thermostat turns them on, the heating elements could be damaged.
4. Connect a garden hose to the drain valve at the bottom of the tank. Be sure to run the hose to a safe outdoor area where the water will not seep or pool. The water could be very hot — make sure the outlet of the hose is in a safe area away from pets and children.
5. Close the shut off valve on the cold water inlet to the water heater.
6. Carefully open the temperature/pressure-relief valve at the top of the tank by lifting the lever. Leave the valve open.
7. Open the drain valve at the bottom of the heater to allow the water to flow out through the garden hose. If sediment is clogging the drain valve, try closing the temperature/pressure-relief valve and turn the cold inlet valve back on to “power-flush” the sediment.
8. In some cases, the sediment hardens into large chunks that can block the drain valve. If this occurs, wait until the water in the heater has cooled, remove the garden hose from the drain valve, remove the valve if necessary, and use a long screwdriver to break up the clog.
9. When the garden hose runs clear, you’re finished.
10. Close the drain valve at the bottom of the tank and remove the garden hose.
11. Close the pressure-relief valve at the top of the tank if it is still open, and open the hot water faucets in the highest part of the house. Slowly turn on the cold inlet valve for the hot water.
12. Let the hot water faucets run in the house until the air bubbles stop coming out, then fully open the cold water valve to the hot water heater. Make sure your pressure relief valve and drain valve aren't leaking.
13. Turn the heater back on. With a gas heater, relight the pilot light if it has gone out.

A household-pump system, also known as a grinder-pump system, is a mini sewage pumping station with one pump for individual houses. Grinder pumps are used where gravity sewer lines cannot be used. The single pump sits inside an underground tank and pumps wastewater produced in your home into the sewer line.

How does it work?

A single pump is placed in a tank that is buried in a convenient outdoor location on your property. The tank provides a small amount of wastewater storage capacity. When water is used in the house, wastewater flows into the tank. When the wastewater in the tank reaches a preset level, the pump automatically turns on and pumps the waste out of the tank to the wastewater treatment plant. The pump will normally run for a few minutes and automatically shut off when the tank is emptied. The pump is connected to a control panel usually located on the side of the house.

How do I protect my pump system?

A properly maintained pump system should be able to handle typical wastewater from your kitchen, bathrooms or laundry. Some chemicals and materials might cause operating problems and safety hazards. It is advisable to check labels on chemicals prior to their disposal.

Never put any of the following materials into sinks, toilets or drains:

• Glass, metal, wood, seafood shells
• Papers, socks, rags or cloth of any kind
• Plastic objects (toys, eating utensils, etc.)
• Any strong chemical, toxic, caustic, or poisonous substance
• Degreasing solvents
• Any explosive or flammable material
• Lubricating oil grease
• Cooking fat (lard, oil, grease)
• Hair clippings or dental floss
• Clean up wipes or any non-biodegradable material
• Kitty litter or aquarium gravel

These items can damage the pump system and its controls, and can cause blockages or backups. These items might also create unsafe conditions in the lines and tank, and might damage the environment.

When installing landscaping, please do not plant trees or shrubs around or near the household pump station. There must be enough space to work on the pump station when necessary. Also, never attempt to open the tank cover or the electrical panel box.

What do I do if the power fails?

If there is a power failure at your home, your pump system will not operate until the power is restored. The pump tank has a small amount of holding capacity, but interior water use should be minimized until power has been restored as continued usage might create a backup and/or a spill.

What do I do if the alarm sounds?

If there is a pump system failure, the tank containing the pump will become too full. An audible alarm and light located in the alarm box on the outside of your home will automatically turn on. If this happens, you should discontinue water use to prevent overflows and backups. To silence the alarm (or if the light is on), please contact Aqua. 

I’m going on vacation, how do I protect my pump?

If you plan to be away from home for more than seven days, we suggest the following steps be taken to ensure the proper operation of the system:

• First, run water from an inside tap long enough for the pump system to begin working.
• After the pump turns on, turn the water off. The pump will run until the tank is empty and will shut off.

This process will clean the pump and leave it filled with a minimum of clean water. Always leave the electrical power on.

By following these guidelines, you can ensure that your household pump system will provide many years of safe, reliable service.

Fats, oils and greases are no friend to your sewer system. In fact, they can be quite harmful.

Sewer overflows and backups can cause health hazards, damage home interiors and threaten the environment. An increasingly common cause of overflows is sewer pipes blocked by grease.

Grease gets into the sewer from household drains as well as from poorly maintained grease traps in restaurants and other businesses. But helping to prevent sewer overflows and backups is easy.

Where does the grease come from?

A byproduct of cooking, grease comes from meat fats, lard, oils, shortening, butter, margarine, food scraps, baking goods, sauces and dairy products. When washed down the sink, grease sticks to the insides of sewer pipes on your property and in the streets. Over time, it can build up and block the entire pipe.

Beware: Home garbage disposals do not keep grease out of the plumbing system. Products such as detergents that claim to dissolve grease might pass it down the line and cause problems elsewhere, possibly resulting in the following:

• The overflow of raw sewage in your home or your neighbor’s home.
• An expensive and unpleasant cleanup that often must be paid for by you, the homeowner or business owner.
• The overflow of raw sewage into parks, yards and streets.
• Potential contact with disease-causing organisms.
• An increase in operation and maintenance costs for local sewer departments, which causes higher sewer bills for customers.

What can I do?

The following are ways you can help prevent sewer overflows:

• Never pour grease down sink drains or into toilets.
• Scrape grease and food scraps into a can or the trash for disposal for recycling (where available).
• Put baskets/strainers in sink drains to catch food scraps and other solids, and empty them into the trash.
• Talk with your friends and neighbors about how to keep grease out of sewers.

What do business owners need to know?

For a grease trap or interceptor to work correctly, it must be:

• Designed, sized and manufactured to handle the amount that is expected
• Installed properly – must be level and vented
• Maintained regularly – cleaned and serviced on a frequent basis

Solids should never be put into grease traps or interceptors. Routine daily maintenance of grease traps and interceptors is necessary.

Information adapted from the Water Environment Federation.

Winter weather and cold temperatures can wreak havoc on household plumbing. As the homeowner, you are responsible for the protection of your home’s pipes and meters and for any damage to them.

Pipes and meters are located against exterior walls or often in unheated basements or crawlspaces, leaving them vulnerable to freezing temperatures. In freezing temperatures, metal pipes contract as the water inside expands. This is what causes pipes to burst.

Below are tips that will help you protect yourself from costly plumbing repairs.

• Insulate pipes. Be sure to insulate pipes in any unheated areas of your home. One way to insulate your pipes is using heat tape or pipe insulation. These items can be purchased at a local home improvement store.
• Protect your water meter. If you have an outdoor meter pit, make sure the lid is not broken or missing. Pack the pit with insulating material, or even an old blanket. Be sure you are insulating your water meter, not your gas meter! Gas meters should never be wrapped or insulated; they require open air around them to function properly.
• Eliminate drafts. Close off crawlspace vents and doors. Repair broken or cracked basement windows. Make sure basement doors and windows close tightly.
• If temperatures drop to close to 10 degrees Fahrenheit, be sure to do the following:
  • Check the water temperature by placing a thermometer under the tap.
  • Leave a very thin stream of water running constantly from at least one tap. We recommend using the tap farthest from the meter. The additional expense in your water bill will be minimal compared to the cost to replace a ruptured pipe.
  • Open cabinet doors below all sinks to allow the warmth from inside your house to reach your pipes. Before you follow this tip, be sure to remove all harmful items from beneath the sink.

Place this information on your refrigerator during the winter. Following these tips can save you a great deal of money.

Remember, you are responsible for the pipes inside your home.