Aqua Service Alerts & Disruptions
There are different types of service alerts and disruptions that could impact your water supply. We strive to minimize these disruptions as much as possible. But, when they do occur, we want to make sure you have the information you need.
Scroll down to see any active service alerts and disruptions that are current in the states we serve. And to stay in the know, sign up for WaterSmart Alerts to receive notifications about water service emergencies quickly and conveniently.
Aqua Service Alerts
Select your state to view active water service alerts for your area.
Illinois
Indiana
New Jersey
North Carolina
Ohio
February 16, 2026 -- Earlier this morning, operators at the Marion water treatment plant again detected taste and odor issues in the water system. They made treatment and source water adjustments and have not been able to detect any issues since 6:00am.
Crews are working to locate any appearances of the compound causing the issue as it moves through the distribution system and are opening hydrants to remove it.
If you noticed a change in water taste or odor today, it is important to contact our customer service department at 877.987.2782. This will allow us to log the appearance and to dispatch staff to respond in that area. Tests have not indicated any regulatory exceedances and there is no need to boil water.
Aqua Ohio Customers: Taste and Odor Alert
February 2, 2026 -- Over the weekend, operators at Aqua’s Marion water treatment plant detected an organic odor caused by geosmin in the water entering the plant. The compound is not considered a health threat but may result in taste and odor issues in tap water.
Staff continue to operate enhanced water treatment with the addition of carbon to absorb taste and odor causing organic compounds that may exist. Crews have also increased water quality testing and targeted flushing.
The water meets state and federal requirements and there is no need to boil water. Aqua continues to work with the Ohio EPA to ensure safe water.
For more information customers can visit the disruption map or call Aqua customer service at 877.987.2782.
Aqua Marion, Ohio customers: Taste and Odor Issues: Updated Wednesday, December 17 at 2:30 p.m. EST
Advanced analysis of samples collected from the Marion water system have confirmed earlier evaluations that the compound causing taste and odor issues was geosmin, an organic compound that is detectable by humans at extremely low levels often resulting in smells that people describe as “earthy.”
There are no health concerns related to geosmin at detected levels and water from the system can be used normally. There is no need to boil water.
When the odor was detected over the weekend, operators changed the source water mix entering the plant and enhanced the water treatment process with carbon to better absorb the odor.
The odors are expected to dissipate over the next few days as the geosmin migrates through and out of the Marion distribution system. Above-freezing temperatures are allowing crews to open select fire hydrants in the system to flush the compound from water mains during daytime hours. This will expedite purging the geosmin from the system.
Once the geosmin has dissipated, customers may still detect odors especially those that are more sensitive to smells. Heating the water can increase the intensity of the smell. Customers may choose to run their hot water for several minutes to help remove the compound from water heaters.
For more information customers can visit the disruption map page or call Aqua customer service at 877.987.2782.
Aqua Marion, Ohio customers: Taste and Odor Issues: Updated Wednesday, December 17 at 2:30 p.m. EST
Advanced analysis of samples collected from the Marion water system have confirmed earlier evaluations that the compound causing taste and odor issues was geosmin, an organic compound that is detectable by humans at extremely low levels often resulting in smells that people describe as “earthy.”
There are no health concerns related to geosmin at detected levels and water from the system can be used normally. There is no need to boil water.
When the odor was detected over the weekend, operators changed the source water mix entering the plant and enhanced the water treatment process with carbon to better absorb the odor.
The odors are expected to dissipate over the next few days as the geosmin migrates through and out of the Marion distribution system. Above-freezing temperatures are allowing crews to open select fire hydrants in the system to flush the compound from water mains during daytime hours. This will expedite purging the geosmin from the system.
Once the geosmin has dissipated, customers may still detect odors especially those that are more sensitive to smells. Heating the water can increase the intensity of the smell. Customers may choose to run their hot water for several minutes to help remove the compound from water heaters.
For more information customers can visit the disruption map page or call Aqua customer service at 877.987.2782.
Aqua Marion, Ohio customers: Taste and Odor Issues
Over the weekend, operators at Aqua’s Marion water treatment plant detected an organic odor in the water entering the plant. The compound is not considered a health threat but may result in taste and odor issues.
In response, operators changed source water mix entering the plant from river water to primarily well water. Some river water is still being used to meet supply demands. Staff also enhanced the water treatment process to better absorb the odor and have increased water quality testing.
The odors are expected to dissipate over the next few days.
The water meets state and federal requirements and there is no need to boil water.
For more information customers can visit the disruption map or call Aqua customer service at 877.987.2782.
Pennsylvania
February 17, 2026 -- A Boil Water Advisory remains in effect for all customers in Shenandoah. There are some areas of the Borough that are without water. The issue stems from the recent extreme cold and subsequent leaks to the water system. Aqua has brought in a water truck to supply those customers with potable water. The truck is located outside Shenandoah Borough Hall at 15 W. Washington Street. Customers are asked to bring their own jugs or containers to fill with water. We apologize for the inconvenience and thank our customers for their patience and understanding. Aqua is working diligently to resolve this issue. Customers will be notified when the Boil Water Advisory is lifted.
February 16, 2026 -- Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for all customers in Shenandoah, Schuylkill County.
An apparent water main break has resulted in a loss of pressure in portions of the system. If you observe pooling or flowing water in abnormal areas that may indicate leaking pipes, please call Aqua Pennsylvania at 877.987.2782.
Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice.
You will be notified when this Boil Water Advisory is lifted.
Again, you can call Aqua Pennsylvania at 877.987.2782 with any questions.
We thank customers for their patience and understanding as we work to resolve this issue.
February 14, 2026: Aqua Pennsylvania’s Boil Water Advisory remains in effect for customers served by the Venango Water System.
Bottled water is currently available for customers outside the Reno Social Hall at 104 7th Street.
An apparent water main break has resulted in a loss of pressure in the system. Aqua crews are actively working to isolate and repair the problem.
Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. If you have questions, please call Aqua Pennsylvania at 877.987.2782.
You will be notified when this Boil Water Advisory is lifted.
We thank customers for their patience and understanding as we work to resolve this issue.
Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.
Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership.
February 13, 2026: Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for customers served by the Venango Water System.
An apparent water main break has resulted in a loss of pressure in the system. If you observe pooling or flowing water in abnormal areas that may indicate leaking pipes, please call Aqua Pennsylvania at 877.987.2782.
Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted.
We thank customers for their patience and understanding as we work to resolve this issue.
Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.
Customers are also encouraged to visit https://aquawater.com/rhodes for more information on this receivership.
Aqua Pennsylvania Customers: Possible slightly salty water
February 11, 2026 - Aqua Pennsylvania customers might notice that their drinking water has a slightly salty taste. This change is largely attributed to the runoff of road salts used on roadways, parking lots, and other treated surfaces in response to winter storms and icing conditions. Road salts are typically made up of a combination of sodium, chloride and calcium, all of which are naturally occurring and can be found in drinking water on any given day. The Environmental Protection Agency (EPA) and the Pennsylvania Department of Environmental Protection (DEP) do not have drinking water standards for either sodium or calcium. EPA and DEP have a secondary standard for chloride, however, secondary standards are not considered to have any public health risks. Barring additional salting of roads, the salty taste in the water should pass within a few days. We thank our customers for their patience and understanding.
Mandatory Water Conservation for Aqua Pennsylvania customers served by our Roaring Creek Water Plant
Due to the extended period of dry weather, effective immediately, Aqua Pennsylvania is implementing Mandatory Water Conservation measures for all customers served by our Roaring Creek Water Plant in the following communities:
Northumberland County:
- City of Shamokin, Coal Township, Kulpmont Borough, Mt. Carmel Township, Ralpho Township, Zerbe Township
Columbia County:
- Conyngham Township, Centralia Borough
Schuylkill County:
- Butler Township, Gordon Borough, Girardville Borough
We find these stricter measures are necessary based on current and expected continued dry weather conditions for the foreseeable future. Your cooperation is critical to helping us ensure an adequate water supply.
To be clear, this mandatory conservation applies to all NONESSENTIAL residential water use.
You can find a full press release with more information and conservation tips here.
Texas
Virginia
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