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Service Alerts

Aqua Service Alerts & Disruptions

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There are different types of service alerts and disruptions that could impact your water supply. We strive to minimize these disruptions as much as possible. But, when they do occur, we want to make sure you have the information you need.

Scroll down to see any active service alerts and disruptions that are current in the states we serve. And to stay in the know, sign up for WaterSmart Alerts to receive notifications about water service emergencies quickly and conveniently.

 

Aqua Service Alerts

Select your state to view active water service alerts for your area. 

Indiana

View current water service disruptions or water outages on our disruption map. If you are experiencing a widespread service outage or know of one, please contact Customer Service at 877.987.2782.

Illinois

View current water service disruptions or water outages on our disruption map. If you are experiencing a widespread service outage or know of one, please contact Customer Service at 877.987.2782.

New Jersey

November 1, 2024 -- Due to drier than normal weather conditions in Pennsylvania and New Jersey, Aqua is encouraging customers to voluntarily conserve water. This request is being made following the Aqua team’s analysis of surface and groundwater conditions. Cutting back on water use during this period of extended dry weather is easier than many people may think. Here are some helpful tips on reducing water use: Don’t leave the water running when brushing your teeth or shaving. Take showers, not baths: Showers are more efficient and use less water. The shorter the shower, the better.


North Carolina

September 29, 2024 -- This is an important update from Aqua Regarding Tropical Storm Helene. Our team continues responding to Tropical Storm Helene, we are working closely with local energy providers to restore essential services. In some areas we continue to have limited access. Aqua is assessing damage, making repairs, and monitoring the restoration of the power grid. Please know that we are directing resources to restore service to your community -- our crews are working around the clock to serve you.


Ohio

View current water service disruptions or water outages on our disruption map. If you are experiencing a widespread service outage or know of one, please contact Customer Service at 877.987.2782.

Pennsylvania

December 17, 2024 -- Aqua Pennsylvania has issued a continuation of the Boil Water Advisory that was already in effect for customers served by the Plumer Water Company in Venango County.  Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted. Aqua Pennsylvania is currently operating the system as receiver under order from the Pennsylvania Public Utility Commission.


November 1, 2024 -- Due to drier than normal weather conditions in Pennsylvania and New Jersey, Aqua is encouraging customers to voluntarily conserve water. This request is being made following the Aqua team’s analysis of surface and groundwater conditions. Cutting back on water use during this period of extended dry weather is easier than many people may think. Here are some helpful tips on reducing water use: Don’t leave the water running when brushing your teeth or shaving. Take showers, not baths: Showers are more efficient and use less water. The shorter the shower, the better.


November 17, 2024 -- Aqua Pennsylvania has received several complaints from customers in eastern Montgomery and Western Bucks counties of unusual taste in their drinking water. Our ongoing investigation including laboratory analysis have shown normal conditions. If you’re an Aqua Pennsylvania customer and have a question about your drinking water please call 877.987.2782. Thank you.


November 18, 2024 -- Due to the extended period of dry weather, effective immediately, Aqua Pennsylvania is implementing Mandatory Water Conservation measures for all customers served by our Roaring Creek Water Plant in the following communities: Northumberland County: (Ralpho Township, Zerbe Township, Coal Township, Mt. Carmel Township); Columbia County: (Conyngham Township, Centralia Borough); Schuylkill County: (Butler Township, Gordon Borough, Girardville Borough).


November 22, 2024 -- First and foremost, the water is safe to drink. The noticeable taste and smell, often reported as a stronger smell of chlorine, was traced to our Neshaminy Plant, which supplies water to portions of Montgomery & Bucks Counties. We believe the drought conditions have led to changes with our source water that is impacting the taste and smell of the drinking water. Again, our laboratory tests confirm the water is safe to drink.


December 2, 2024 -- Aqua Pennsylvania has issued a Boil Water Advisory impacting water service for about 65 customers in Lower Macungie Township, Lehigh County serving the Maple Hills community. Due to a leak our crews need to shut down the water system to make a repair. Aqua customers in the affected area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this Boil Water Advisory is lifted. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions.


December 6, 2024 -- Aqua Pennsylvania is lifting a Boil Water Advisory impacting water service for about 65 customers in Lower Macungie Township, Lehigh County serving the Maple Hills community. The issue occurred on Monday, December 2nd. Customers can resume normal use of water after our test samples showed no danger to drinking water in this area. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions. We thank you for your patience and understanding as we worked to resolve this issue.


December 9, 2024 -- Aqua Pennsylvania is lifting a Boil Water Advisory for about 130 customers in Cooperstown Borough and Jackson Township, Venango County served by the Cooperstown Water Company. The issue occurred on Monday, December 2nd. Customers can resume normal use of water after our test samples showed no danger to drinking water in this area. Please call Aqua Pennsylvania at 877.987.2782 if you have any questions. We thank customers for their patience and understanding as we work to resolve this issue.


November 1, 2024 -- Due to drier than normal weather conditions in Pennsylvania and New Jersey, Aqua is encouraging customers to voluntarily conserve water. This request is being made following the Aqua team’s analysis of surface and groundwater conditions. Cutting back on water use during this period of extended dry weather is easier than many people may think. Here are some helpful tips on reducing water use: Don’t leave the water running when brushing your teeth or shaving. Take showers, not baths: Showers are more efficient and use less water. The shorter the shower, the better.


Texas

June 23, 2022 -- Please refer to the Aqua Service Disruption Map for information on watering restrictions.


Virginia

View current water service disruptions or water outages on our disruption map. If you are experiencing a widespread service outage or know of one, please contact Customer Service at 877.987.2782.

Aqua Service Disruption Map

View current water service disruptions or water outages on our disruption map. Enter your address in the search bar found at the top left of the screen to see any disruptions in your area.

WaterSmart Alerts

Aqua offers automated customer notification alerts designed for quick, reliable communication about your water quality and service in case of disruption. You can choose how you’d like us to contact you — by phone, email and/or text message. Click below to sign-up!

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762 West Lancaster Ave., Bryn Mawr, PA 19010
877.987.2782
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