Receive notifications about water service disruptions quickly and conveniently.

Aqua offers WaterSmart Alerts, an automated customer notification designed for quick, reliable communication about your water quality and service in case of disruption.

You can choose how you’d like us to contact you — by phone, email or text message. If you acknowledge receipt of one method, you will not be contacted by the other methods.

Please note: Your personal information will only be used to contact you about important water quality issues and will not be sold to third parties.

WaterSmart Alerts FAQs

How do WaterSmart Alerts work?
Once a customer enrolls in WaterSmart Alerts, they will receive notifications regarding water quality issues that affect them through their preferred method of communication (email, telephone, or text/SMS message).

How do I sign up for WaterSmart Alerts?
Aqua customers can sign up using the form below!

You will need to provide the following information:

• Your 16-digit Aqua account number
• Your zip code
• Your last name/company name as it appears on your bill

Let us know the best method to notify you by entering any or all of the following:

• E-mail address
• Telephone number
• Text/SMS phone number

If you acknowledge receipt of one method, you will not be contacted by the other methods.

Once you provide your contact information, you are automatically signed up for the program!

How do I keep my WaterSmart Alerts contact information up to date?
Please be sure to update your contact information when it changes using the form below.

Sign Up for WaterSmart Alerts

Before you can sign up for WaterSmart Alerts, we must first verify your Aqua account information.

Please enter your Aqua account number as it appears on your bill. Enter 16 digits without spaces or dashes. Your account number is displayed at the top of your bill. If you don't know your account number, please contact 877.987.2782 for assistance. Please know, your personal information will only be used to contact you about important water quality issues and will not be sold to third parties.