Have a service issue or general inquiry for Aqua? Fill out the form below and you will be contacted by an Aqua Customer Service Representative. Please allow 24 business hours for Aqua to respond to your request. If you are experiencing an emergency or water quality issue, please do not use this form. Please contact us at 877.987.2782.

You may also reach Aqua Customer Service directly by calling our toll-free number at 877.987.2782. 

Aqua is committed to providing individuals with disabilities the means to communicate effectively with Aqua consistent with the requirements of the Americans with Disabilities Act (the "ADA") and other applicable law. Customers can review the Aqua Effective Communication for Individuals with Disabilities policy and customers with questions regarding this policy, or the provision of auxiliary aids and services under Title III of the Americans with Disabilities Act, should contact Aqua's ADA coordinator toll-free at 844.557.1818 or adacoordinator@essential.co.

If you would like to report a cybersecurity concern, please call 877.987.2782 and ask to be connected to our Security Operations Team. 

Please fill out the form below and you will be contacted by an Aqua Customer Service Representative. Please allow 24 business hours for Aqua to respond to your request. If you are attaching a file, please note that only the following types of files can be attached: PDF, JPG, DOC, and DOCX.