Protect yourself from imposters by properly identifying Aqua employees
At Aqua, our top priority is to provide clean, safe, reliable water and wastewater services to our customers. We also want to our customers from imposters by helping properly identify Aqua employees.
When will Aqua visit my home?
Typically Aqua will need to gain access to your home for service or to exchange a meter, or to respond to a problem you’re aware of ahead of time. In most instances, we’ll schedule an appointment and you’ll know to expect us.
There are a few instances in which Aqua employees could make an unannounced visit:
- We could visit to make you aware of an unscheduled service outage, such as a main break. In this case, the employee would not need to access the inside of your home.
- We could make an unannounced visit to investigate a property that has had multiple “zero usage” bills or an account that has not had a meter read for more than 45 days. In these cases, the employee would have an Aqua photo identification card.
- If a meter reader has trouble getting remote meter read from outside your home, an employee might ask to enter you home to read the meter, in which case they would present their photo identification card.
Regardless of if the appointment is scheduled or unannounced, we always want you to confirm the person who comes to your property is an Aqua representative.
How do I identify an Aqua employee?
Here’s how you can spot an Aqua employee:
- They drive company vehicles (mostly white Chevrolets) with the Aqua logo
- They are dressed in company uniforms with the Aqua logo
- They carry photo identification with the Aqua logo.
Employees should introduce themselves to the property owner and voluntarily present their photo identification cards. In a rare instance an employee doesn’t share an ID card, you should ask to see it.
If you are ever uncomfortable with the person who comes to your door or the reason they give you for the visit, please call our customer service team at 877.987.2782 to have both the visit and the name of the employee confirmed before allowing entry to your home.
At Aqua, our customers' safety is our top priority. Contact our customer service team at 877.987.2782 for more information.
