Customer Assistance Program (CAP)

CAP is a discount program designed to provide financial assistance for Aqua residential water and wastewater customers.

About the Aqua Customer Assistance Program (CAP): 

CAP is a discount program designed to provide monthly financial assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change. More information on the program can be found here, as well as below.

Who is eligible for the program?

Applicants must be residential water and/or wastewater customers of Aqua. Once enrolled, customers must recertify eligibility for the program based on established guidelines.

Program benefits and income eligibility:

Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for the program.


How to Apply for CAP


If you meet the eligibility criteria outlined above, the best way to begin the enrollment process is to apply online. Eligible customers may be able to complete portions of their application through Dollar Energy Fund’s online MyApp portal. Apply online here.


Alternatively, customers may begin the application process by calling 1-888-282-6816. The Contact Center is open Monday – Friday, 8 a.m. – 5 p.m. Hours may be subject to change.

In Person

The program partners with a network of Community Based Organizations. These dedicated agencies provide application intake services for eligible customers to enroll in the Aqua CAP. There are currently two organizations that will be assisting customers wishing to enroll in the program.

Please call one of the agencies listed below to schedule an appointment to apply.


Central Susquehanna Opportunities Inc.
2 East Arch Street
Shamokin, PA 17872

Community Action Development Commission
113 East Main Street
Norristown, PA 19401