Beau Rivage Elevated Storage Tank
PROJECT UPDATE: July 23, 2023
Crews are on site this week prepping the water tower for paint and anticipate work being completed by July 24, 2024. Our contractors are using dry-fall primer that turns to dust in a few seconds (typically before it hits the ground) but can leave a black residue. Customers should contact to Aqua at 919.653.5773 with questions regarding this work.
Final painting will take place in August, contractors will be applying the paint by brush and roll method to reduce paint fall during this phase of the project. Aqua will keep you updated on our project website here.
PROJECT UPDATE: May 24, 2024
Construction is well underway on our new elevated water storage tank to ensure safe, reliable water service for all residents of Beau Rivage, Willow Glen, and other communities in the water system.
With the tank now ready to go up, a crane needed to perform this work will be assembled on-site. Our contractors will be transporting materials and pieces of the crane in and out of the Beau Rivage community starting the week of May 27.
During this period, you’ll see an increase in construction and delivery vehicles in the community. We’re doing everything we can to limit the impact on your roads and we will post updates here if there are delays due to inclement weather.
Paint and finishing work will immediately follow, and we anticipate completion of the elevated tank in the fall of 2024.
You can share any feedback by calling 919.653.5773.
PROJECT UPDATE: October 9, 2023
Construction has begun on our new elevated water storage tank to ensure clean, safe, reliable water service for all residents of Beau Rivage, Willow Glen, and other communities in the water system.
This month, you’ll see our contractors begin to bring necessary construction materials to the site, and they’ll immediately start on the pilings and foundation’s construction. Once that is over, you will start seeing the tank going up. Paint and finishing are planned for early 2024 be and the tank should be online in the spring.
You’ll see an increase in construction vehicles coming in and out of the community over the next few months, and we’re doing everything we can to not impact your roads.
We will continue to provide updates here, and you can find out more about this project in our Frequently Asked Questions section below.
The new tank is one of many projects we’re working on in The Cape Water System Comprehensive Master Plan to ensure continued reliability as our community continues to grow, with new and redevelopment. Aqua’s projects include a booster pump at The Cape elevated water storage tank, three new wells installed in the Village at Mott’s Landing, and various water main upgrades throughout the system. In addition to keeping pace with population growth, these improvements are necessary to meet evolving regulations, as well as protect public health and the environment.
Our top priority is to provide you with clean, safe, reliable water—and we also want to be a good partner to you and the entire community as we complete this project. We expect construction will take about one year. A few important things to keep in mind:
- To minimize any construction impact, all work will be done on Aqua property. We will have clearly marked signs to help ease confusion and traffic issues.
- We don’t expect the construction to cause any service interruptions, or changes to water quality. If any interruptions do arise, WaterSmart Alerts will provide real-time updates. Sign up here: https://live-essential-aqua.pantheonsite.io/service-alerts
- We want to stay in contact with you.
- You can find updates on the project here.
- You can share any feedback by calling 877.987.2782, or by filling out our online form at https://live-essential-aqua.pantheonsite.io/contact-us
We’ve also compiled some helpful information to address questions you may have about the projects. You can find it in the pages that follow.
Thank you for the opportunity to serve your community.
Shannon V. Becker
President, Aqua North Carolina
Additional Project Information
Frequently Asked Questions
What is happening, and why?
Aqua has contracted with Phoenix Fabricators and Erectors, LLC to install new elevated water storage tank, commonly known as a water tower, next to the Beau Rivage Golf & Resort driving range.
Why is this project important?
This elevated tank will assist in water pressure, water quality and reliability of your water service. It is one of the many projects identified in The Cape Water System Comprehensive Master Plan to ensure reliability of the system with the new growth and redevelopment happening in the area.
We need to invest in water infrastructure to keep pace with population growth, meet regulations, supply you with reliable water and provide you with a great customer experience, protect public health and the environment. A master water system plan is a road map for projects that will maintain and improve water supply in your community.
It is important to note that not all development is part of the master plan because some neighboring communities, like the Riverlights, is not served by Aqua.
What will this tank look like?
The structure is a steel spheroid design with a single pedestal that will be about 140-feet tall and will be painted a light color to blend in with the sky. The tank will hold 500,000 gallons of water and is an approximately $3.2 million dollar improvements in your community’s water system to help ensure strong water pressure, water quality and reliability of your water service.
How did you pick the tank location?
Elevated storage tanks are most effective when located at a higher elevation, using gravity to our advantage. This project location was chosen because it is one of the highest spots in the county, and it is located on Aqua’s property next to our existing ground water tank. We used state-of-the-art hydraulic modeling to create the master water system plan, and it also confirmed this is an ideal location for an elevated storage tank.
Is this project safe?
The tank is designed to meet all local, state and federal building requirements using engineering best practices and design specifications.
In addition to required inspection from New Hanover County, Aqua has contracted with an independent third-party inspector to ensure compliance. After construction, our operations and compliance teams will provide regular maintenance of the structure and sampling to meet water required state and federal water quality standards.
When will the work take place?
The project will be starting this month, and it should take about one year to complete. Once construction starts, Aqua will post project updates on our website on our Aqua NC page.
Work hours are typically between 8 a.m. and 5 p.m., Monday through Friday.
How will construction traffic get to the site?
Construction traffic will be using the main entrance at Beau Rivage Dr. and travel on a designated route to the project site. Concerns about construction traffic should be reported by contacting us toll free at 877.987.2782, or by filling out our online form at https://www.aquawater.com/contact-us.php.
Will there be any work on my property?
Work for the construction of the elevated tank will happen on Aqua’s property. Other water main projects may happen at the same time as this project to upgrade sections of the existing system and connect with this project. Aqua will provide separate notification to customers prior to the start of water main projects in the system.
Will my service be interrupted?
This project will not require the water to be shut off. However, if an issue arises during the work, it may require that the water be turned off to complete the repair. Aqua notifies customers of planned and unplanned outages by phone, email and/or text message with WaterSmart Alerts. Sign up for WaterSmart Alerts, update your contact information and view our Service Disruption Map at https://www.aquawater.com/service-alerts.php.
Will the project affect my water quality?
The quality of water should not change during construction, if there is a complete loss of water pressure in the distribution system, we will issue a System Pressure Advisory.
We apologize in advance for any inconvenience this may cause and appreciate your cooperation and understanding during this period. Should you have any questions, please feel free to contact us toll free at 877.987.2782, or by filling out our online form at https://www.aquawater.com/contact-us.php.
Is there anything I need to do?
If your contact information has changed recently, please call 877.987.2782 or send an email to custservreply@aquaamerica.com to provide updated information. With your updated information, Aqua will be able to notify you of any service interruptions associated with this system improvement project. You can also receive notifications about service issues by visiting the service alerts section at AquaWater.com.
Who should I contact if there are special questions or concerns?
It's always best for customers to contact Aqua’s customer service with questions by contacting us toll free at 877.987.2782, or by filling out our online form at https://www.aquawater.com/contact-us.php. However, if you have questions about an activity in common areas, we recommend that you also contact your homeowner’s association to coordinate with our project team directly to effectively address your community's concerns.
Project Area Map
Construction Traffic Plan
