Aqua North Carolina
North Carolina Leadership
Shannon Becker, President
Keeping North Carolina Strong
At Aqua North Carolina, water quality and continuous service are our highest priorities. We strive every day to listen to our customers and invest in the safest, most up-to-date technology and infrastructure improvements and enhancements that benefit our customers and their daily lives.
It’s our commitment for a better Tar Heel state: by employing the best licensed treatment operators, scientists, engineers and experts, we’re able to surpass federal regulations, increase operational effectiveness and invest in your infrastructure to provide safe, quality water and wastewater services to all Aqua North Carolina customers.
North Carolina Service Territories
Aqua North Carolina serves communities in the following counties:
Alamance County, Alexander County, Alleghany County, Ashe County, Avery County, Buncombe County, Burke County, Cabarrus County, Carteret County, Caswell County, Catawba County, Chatham County, Cumberland County, Davidson County, Davie County, Durham County, Forsyth County, Franklin County, Gaston County, Granville County, Guilford County, Henderson County, Hoke County, Iredell County, Johnston County, Lincoln County, McDowell County, Mecklenburg County, Mitchelle County, Moore County, Nash County, New Hanover County, Northampton County, Onslow County, Orange County, Pender County, Person County, Polk County, Randolph County, Rockingham County, Rowan County, Rutherford County, Stokes County, Surrey County, Transylvania County, Union County, Vance County, Wake County, Warren County, Watauga County, Yadkin County and Yancey County.
How Aqua Keeps Your Water Safe
Learn how we keep your water safe for you and your family.
Ensuring Compliance
Aqua tests and treats drinking water to reduce the chance of contamination by metals such as lead and copper, to ensure compliance with state and federal drinking water standards. Discovery how we keep your water lead-free.
Learn MoreEPA Compliance
Aqua tests the water at our treatment plants and schedules tap sampling and tests in potential high-risk areas to comply with the U.S. Environmental Protection Agency’s (EPA) lead and copper rule.
Transparency
You can always view your community’s test results in our annual water quality reports produced for every water system we own and operate. Explore our water quality and safety standards.
Learn MoreAqua North Carolina Documentation
Regulatory Agencies
One-Time Miscellaneous Charge/Adjustment
On July 31, the North Carolina Utilities Commission approved Aqua's request for rates to cover our infrastructure investment, with an effective date of June 5. That effective date required us to incorporate a one-time additional charge to customer bills to make up for the increased rates from June 5 through July 2023, which were not included in customer bills at the time. This one-time charge was added to the October customer bill, under “miscellaneous charge/adjustment.” From this point forward, we expect bills will be in line with the bills customers received in September, reflective of the new rate. Learn more here: Understanding the One-Time Miscellaneous Charge/Adjustment